Worldwide Shipping for Handmade Brass Fixtures

SoleoBrass securely ships handcrafted brass and copper faucets, shower systems, sinks, drains, and bathroom accessories from Morocco to customers worldwide.

We provide free worldwide express shipping, professional protective packaging, and tracking with every eligible order.

Free Worldwide Shipping

Standard express shipping is free to most supported international destinations.

Your available shipping options and final shipping cost, if any, will be displayed during checkout before payment.

Extra charges may apply to remote locations, unusually large orders, freight shipments, or destinations that are not covered by our standard carriers. If an additional payment is required, we will contact you before dispatching your order.

Processing and Preparation

Most SoleoBrass products are handmade, hand-finished, or prepared to order.

Our estimated processing times are:

• In-stock products: 1–3 business days
• Standard handmade products: 3–7 business days
• Customized or made-to-order products: timing confirmed after purchase
• Large or wholesale orders: timing provided through a separate quotation

Processing time begins after your order and payment have been successfully confirmed.

Business days do not include weekends or public holidays.

Estimated Delivery Time

Once dispatched, express delivery normally takes:

• United States and Canada: 3–5 business days
• United Kingdom and Europe: 3–5 business days
• Australia and New Zealand: 4–7 business days
• Other international destinations: 4–10 business days

These are estimated transit times and are not guaranteed delivery dates.

Customs inspections, severe weather, carrier disruptions, incorrect addresses, remote destinations, and other circumstances outside our control may cause delays.

Shipping Carriers

Depending on the order and destination, SoleoBrass may ship using:

• DHL Express
• UPS
• FedEx
• Another reliable tracked carrier

The carrier is selected according to the destination, parcel dimensions, product type, and available delivery service.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take up to 48 hours to appear in the carrier’s system.

If you have not received tracking information, please check your spam folder before contacting our customer-care team.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated during checkout, these charges are not included in the product price and remain the responsibility of the customer.

SoleoBrass cannot control or predict the amount charged by customs authorities. We recommend checking your country’s import requirements before placing an order.

A customer’s refusal to pay applicable import charges does not automatically qualify the order for a full refund. Any return shipping, customs, storage, or carrier charges incurred may be deducted from the refund where legally permitted.

Secure Packaging

Solid brass and copper fixtures require strong protective packaging.

Each order is carefully inspected and packed using appropriate protective materials to reduce movement and damage during international transportation.

Please keep the original box and packaging until you have inspected the product and confirmed that all components are present.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please verify:

• Recipient’s full name
• Street address and building number
• Apartment or unit number, if applicable
• City, state, or region
• Postal or ZIP code
• Country
• Telephone number
• Email address

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.

Damaged Packages

Please inspect your package as soon as it arrives.

If the parcel or product appears damaged:

1. Photograph the outside of the package before discarding it.
2. Photograph the shipping label.
3. Photograph the protective packaging and damaged product.
4. Contact SoleoBrass within 48 hours of delivery.
5. Include your order number and a description of the damage.

Please do not install or modify a damaged product before contacting us, as this may affect our ability to verify the claim.

Lost or Delayed Shipments

If tracking has not updated or the parcel appears delayed, contact us so we can request an investigation from the carrier.

A parcel is not considered lost until the shipping carrier officially confirms the loss or the required investigation period has ended.

If a confirmed loss occurs, SoleoBrass will provide an appropriate resolution based on the order and carrier investigation.

Delivery and Signature

Some shipments may require a signature upon delivery.

If nobody is available, the carrier may attempt delivery again, hold the parcel at a local facility, or return it to the sender.

Customers are responsible for following tracking updates and arranging collection or redelivery when required.

Split Shipments

Orders containing several products may be shipped in separate packages. If this happens, you may receive more than one tracking number.

Receiving one parcel does not necessarily mean that the entire order has been delivered.

Order Changes and Cancellations

Contact us as quickly as possible if you need to change or cancel an order.

We cannot guarantee cancellation once production, customization, packaging, or shipping has started.

Customized orders may not be cancelled after production has begun.

Contact SoleoBrass

For shipping assistance, provide your full name and order number.

Customer Care: contact@soleobrass.com
Website: www.soleobrass.com