The SoleoBrass 5-Year Warranty

At SoleoBrass, every fixture is handcrafted from solid brass or copper by skilled Moroccan artisans. Our products are made for lasting beauty and reliable everyday use.

We provide a five-year limited warranty against manufacturing defects, subject to the terms below.

Warranty Coverage

Solid Brass and Copper Construction — 5 Years

The main body and structure of our fixtures are covered against defects in materials, casting, and craftsmanship under normal residential use.

Working Parts — 5 Years

Cartridges, valves, seals, aerators, handles, and other functional components are covered against manufacturing defects.

When possible, SoleoBrass will provide the replacement part required to resolve the problem.

Product Finish — 5 Years

Our finishes are covered against manufacturing defects such as abnormal peeling or flaking.

This coverage does not include the natural aging, darkening, or patina that develops on living finishes.

Living Finishes

Unlacquered brass and aged copper are living finishes. Their color and appearance naturally change over time due to exposure to air, water, oils, cleaning products, and the surrounding environment.

This natural patina is an intended characteristic of the material and is not considered a defect.

Because each product is finished by hand, slight variations in color, texture, measurements, and surface details may occur. These differences are part of the authentic handmade character of every SoleoBrass piece.

What Is Covered

This warranty covers:

Manufacturing defects in materials or craftsmanship

Leaks caused by a verified manufacturing fault

Defective cartridges, valves, seals, or aerators

Products that arrive damaged

Products that are significantly different from the item ordered

What Is Not Covered

This warranty does not cover:

Natural patina, oxidation, darkening, or color variation

Normal wear and tear

Damage caused by incorrect installation

Damage caused by misuse, accidents, excessive force, or negligence

Scratches or damage caused during installation

Damage caused by abrasive cleaners, strong chemicals, bleach, or acids

Mineral deposits, hard-water buildup, or inadequate maintenance

Plumbing problems unrelated to the product

Unauthorized repairs, alterations, or modifications

Labor, plumbing, installation, removal, or reinstallation costs

We strongly recommend that all faucets, shower systems, sinks, drains, and plumbing fixtures be installed by a qualified professional.

Commercial Use

Products installed in hotels, restaurants, rental properties, public buildings, or other commercial environments are covered for one year against manufacturing defects unless a different written agreement was provided for the project.

How to Make a Warranty Claim

To submit a claim, contact SoleoBrass and provide:

1. Your full name

2. Your order number

3. A description of the problem

4. Clear photographs or a short video showing the issue

5.The date the issue was first noticed

Please send this information to:

Email: contact@soleobrass.com

We normally review warranty claims within 3–4 business days.

Warranty Resolution

After reviewing the claim, SoleoBrass may, depending on the circumstances:

  Provide installation or troubleshooting guidance

  Send a replacement component

  Repair the affected product

  Replace the product

  Offer another appropriate solution

The chosen resolution depends on the nature of the issue, product availability, and the destination country.

The warranty does not automatically provide a full refund after the applicable return period has ended.

Eligibility

This warranty:

• Applies to the original purchaser
• Requires valid proof of purchase
• Is not transferable
• Applies only to products purchased directly from SoleoBrass or an authorized SoleoBrass sales channel
• Begins on the date the order is delivered

No separate warranty registration is required. Please keep your order confirmation and receipt as proof of purchase.

Your Legal Rights

This limited warranty provides specific contractual rights. You may also have additional consumer rights under the laws applicable in your country or region. Nothing in this policy excludes rights that cannot legally be excluded.

Contact SoleoBrass

If you have questions about your product, installation, care, or warranty coverage, contact us before attempting a repair.

Customer Care: contact@soleobrass.com
Website: www.soleobrass.com