Privacy policy
Privacy Policy
Last updated: July 25, 2026
SoleoBrass operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).
SoleoBrass offers handcrafted Moroccan brass and copper faucets, shower systems, sinks, drains, bathroom accessories, hardware, and related products to retail and wholesale customers worldwide.
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit www.soleobrass.com, use our Services, make a purchase or other transaction, request a retail or wholesale quotation, submit a custom order, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with SoleoBrass, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:
Contact information
This may include your name, billing address, shipping address, email address, telephone number, WhatsApp number, and other contact details.
Financial information
This may include payment-card information, financial account information, transaction details, payment method, payment confirmation, billing information, and other payment-related details.
Payments are normally processed by Shopify and authorized payment providers. SoleoBrass generally does not directly store complete payment-card information.
Account information
This may include your username, password, security questions, preferences, settings, saved addresses, and other information associated with your customer account.
Transaction information
This may include products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your order history and previous transactions.
Retail, wholesale, and trade information
When you request wholesale pricing, a trade quotation, a custom product, or a bulk order, we may collect:
- Your company or business name
- Business type
- Company website
- Tax or business registration information
- Requested products and quantities
- Product dimensions or specifications
- Custom finish requirements
- Project details
- Delivery destination
- Expected order schedule
- Other information necessary to prepare a quotation or complete an order
Communications with us
This may include information you provide when contacting SoleoBrass through email, WhatsApp, website forms, customer support, social media, or other communication channels.
Device information
This may include information about your device, browser, operating system, network connection, IP address, and other device or online identifiers.
Usage information
This may include information about how and when you interact with or navigate the Services, including the pages and products you view, your referring website, shopping activity, and other website interactions.
Customer-content information
If you submit a review, photograph, video, testimonial, product question, custom specification, or other content, we may collect and process the information you choose to provide.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, place an order, request a quotation, communicate with us, or otherwise provide personal information
- Automatically through the Services, including through your device, cookies, pixels, and similar technologies
- From Shopify and service providers that provide technology, payments, analytics, website hosting, customer service, fraud prevention, fulfilment, or shipping services
- From business partners, marketing partners, social media platforms, or other third parties where permitted by applicable law
- From publicly available business sources when responding to wholesale or trade enquiries
How We Use Personal Information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.
Providing and improving the Services
We may use personal information to:
- Provide and operate the SoleoBrass website
- Perform our contract with you
- Process payments
- Prepare and fulfil orders
- Remember your preferences
- Maintain and manage your customer account
- Send account and order notifications
- Arrange shipping and delivery
- Provide tracking information
- Process returns, exchanges, refunds, or cancellations
- Handle warranty claims
- Enable customers to submit reviews
- Recommend relevant products
- Customize and improve your shopping experience
- Understand and improve our products, website, and services
Retail, wholesale, and custom orders
We may use the information you provide to:
- Answer retail product enquiries
- Prepare wholesale and trade quotations
- Process bulk orders
- Confirm custom sizes, finishes, connections, or specifications
- Estimate production and delivery times
- Communicate about professional projects
- Provide after-sales and installation support
- Maintain our relationship with retail and wholesale customers
Marketing and advertising
Where permitted, we may use personal information to:
- Send marketing and promotional communications
- Inform you about products, offers, or services
- Measure the performance of advertising campaigns
- Display advertisements on our Services or other websites
- Personalize advertisements based on products you viewed, purchased, or added to your cart
- Understand how customers discover and interact with SoleoBrass
You can opt out of promotional emails by using the unsubscribe link included in our emails.
Opting out of marketing does not prevent us from sending non-promotional communications about orders, payments, delivery, accounts, returns, refunds, security, or warranty claims.
Security and fraud prevention
We may use personal information to:
- Authenticate accounts
- Provide secure payment and shopping experiences
- Detect, investigate, or prevent fraudulent activity
- Identify illegal, unsafe, or malicious activity
- Protect the Services, SoleoBrass, our customers, and other parties
- Enforce our policies and legal rights
If you create a customer account, you are responsible for keeping your login information secure. Do not share your username, password, or other access credentials with unauthorized people.
Communicating with you
We may use personal information to:
- Provide customer support
- Respond to questions and requests
- Communicate about products or orders
- Maintain our business relationship
- Resolve complaints or disputes
- Provide effective retail and wholesale services
Legal purposes
We may use personal information to:
- Comply with applicable laws
- Respond to valid legal processes
- Respond to authorized requests from courts, law-enforcement bodies, or government authorities
- Meet tax, customs, accounting, and regulatory requirements
- Investigate or participate in legal proceedings
- Enforce our Terms of Service and other policies
- Protect or defend our legal rights
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes and subject to this Privacy Policy.
These circumstances may include sharing information:
- With Shopify, which hosts and supports our ecommerce Services
- With payment processors that securely process transactions
- With DHL, UPS, FedEx, and other fulfilment or shipping providers
- With customs agents and government customs authorities
- With information-technology, website-hosting, cloud-storage, analytics, security, customer-support, and fraud-prevention providers
- With marketing and advertising partners, where permitted by law
- With professional advisers, including accountants, insurers, or legal advisers
- When you request or consent to the disclosure
- When necessary to fulfil or deliver your order
- Through social-media features, widgets, or login integrations you choose to use
- With our affiliates or within our corporate group, where applicable
- In connection with a lawful business transaction, such as a merger, acquisition, financing, reorganization, sale, or bankruptcy
- To comply with legal obligations, subpoenas, court orders, warrants, or other valid legal requests
- To enforce our policies or protect SoleoBrass, our Services, customers, or other parties
Our business and marketing partners process information according to their own privacy notices.
Depending on where you live, you may have the right to opt out of the sharing of information for targeted advertising based on activity across different merchants and websites.
SoleoBrass does not sell personal information for money. However, certain advertising or analytics activities may legally be considered “selling,” “sharing,” or “targeted advertising” under the laws of some jurisdictions.
Where required, appropriate privacy controls will be made available to you.
Relationship With Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide and improve Shopify’s commerce services.
Information submitted through the Services may be transmitted to and shared with Shopify and other service providers. These providers may be located in countries other than your country of residence.
To protect, operate, grow, and improve our business, we may use Shopify features that incorporate information obtained from your interactions with SoleoBrass, Shopify, other merchants, or other Shopify services.
In certain circumstances, Shopify is responsible for processing personal information, including responding to requests concerning data used for Shopify’s enhanced services.
To learn more about Shopify’s data practices and your available rights, visit:
https://www.shopify.com/legal/privacy/consumers
You may also submit certain requests through Shopify’s Privacy Portal:
Cookies and Similar Technologies
SoleoBrass, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to:
- Operate essential website functions
- Remember shopping carts and preferences
- Keep accounts and checkout secure
- Understand website traffic and performance
- Analyze customer interactions
- Measure sales and advertising conversions
- Improve our Services
- Provide relevant advertising where permitted
Some cookies are necessary for the website to function. Other cookies, including certain analytics or advertising cookies, may depend on your consent or regional privacy settings.
Where required, you can manage your choices through the SoleoBrass cookie banner, privacy controls, or your browser settings.
Disabling certain cookies may affect the availability or performance of some website features.
Third-Party Websites and Links
Our Services may contain links to websites, platforms, applications, or services operated by third parties.
If you follow a link to a third-party service that is not controlled by SoleoBrass, you should review its privacy policy, security practices, and terms.
We do not guarantee and are not responsible for the privacy, security, accuracy, availability, or reliability of third-party services.
Information shared in public or semi-public areas, including social media platforms, reviews, or other public content, may be visible and used by other people.
The presence of a third-party link on our website does not automatically mean that SoleoBrass endorses that third party or its content.
Children’s Personal Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has improperly provided personal information to us, please contact us to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.
Security of Your Information
We use reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no security measure, website, database, transmission method, or storage system is completely secure. We cannot guarantee absolute or perfect security.
Information sent through the internet may not be secure while in transit. Do not use unsecured communication channels to send sensitive financial information, passwords, or confidential identification documents.
Retention of Personal Information
The period for which we retain personal information depends on several factors, including whether we need the information to:
- Maintain your account
- Prepare or fulfil an order
- Provide customer support
- Provide warranty services
- Maintain retail or wholesale business records
- Comply with accounting, customs, tax, or legal obligations
- Resolve disputes
- Prevent fraud
- Enforce contracts, policies, or legal rights
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.
Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the rights described below.
These rights are not absolute, may apply only in certain circumstances, and may be limited or refused where permitted by applicable law.
Right to access or know
You may have the right to request access to the personal information we hold about you.
Right to deletion
You may have the right to request the deletion of eligible personal information we maintain about you.
Right to correction
You may have the right to request correction of inaccurate personal information.
Right to data portability
You may have the right to receive a copy of certain personal information and request its transfer to another organization, subject to applicable exceptions.
Right to opt out
Depending on your location, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.
Communication preferences
You may unsubscribe from promotional emails using the unsubscribe option included in our emails.
Even if you opt out of marketing, we may continue sending non-promotional messages concerning your account, orders, payments, delivery, returns, refunds, security, or warranties.
Additional Rights for the EEA and United Kingdom
If you live in the European Economic Area or United Kingdom, you may have additional rights, subject to applicable exceptions and limitations.
Objection and restriction
You may have the right to object to or request the restriction of certain processing activities.
Withdrawal of consent
When we rely on consent to process information, you may withdraw that consent.
Withdrawing consent does not affect the legality of processing performed before consent was withdrawn.
Exercising Your Rights
You may exercise available privacy rights through the controls provided on our Services or by contacting:
Email: contact@soleobrass.com
WhatsApp: +212 690 803 861
To help us handle your request, use the email subject line Privacy Request and explain the right you wish to exercise.
We may need to verify your identity before processing a request, as permitted or required by law.
Where allowed, you may appoint an authorized agent to submit a request. We may require evidence that the agent is authorized to act for you, and we may ask you to verify your identity directly.
We will not discriminate against you for exercising an applicable privacy right. We will respond within the time required by applicable law.
To learn more about how Shopify processes information and handles applicable privacy requests, visit:
Complaints
If you have a complaint about how SoleoBrass processes your personal information, contact us using the details below.
Depending on where you live, you may have the right to appeal our response or submit a complaint to your local data-protection authority.
Customers in the European Economic Area may contact the data-protection authority responsible for their country or region.
International Transfers
SoleoBrass serves retail and wholesale customers internationally. We may transfer, store, or process personal information outside your country of residence.
When personal information is transferred outside the European Economic Area or United Kingdom, we may rely on recognized legal safeguards, such as the European Commission’s Standard Contractual Clauses, equivalent United Kingdom safeguards, or another transfer mechanism permitted by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- Our products or Services
- Shopify features
- Installed applications
- Business practices
- Privacy settings
- Operational requirements
- Legal or regulatory obligations
We will publish the revised Privacy Policy on this website and update the “Last updated” date. Where required, we will provide additional notice of material changes.
Contact SoleoBrass
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise an available privacy right, contact:
SoleoBrass Customer Care
Email: contact@soleobrass.com
WhatsApp: +212 690 803 861
Website: www.soleobrass.com
Business address: 7 Coronation Road, Dephna House, London NW10 7PQ, United Kingdom
SoleoBrass welcomes enquiries from retail customers, wholesalers, interior designers, architects, contractors, hotels, restaurants, and other trade professionals.
For the purposes of applicable data-protection laws, SoleoBrass is the controller of your personal information.